Shipping Policy

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Orders placed after time will be processed on the next business day.

Shipping Times & Rates

We offer the following shipping options:

Shipping Method

Estimated Delivery Time

Standard Shipping

5-7 business days

Expedited Shipping

2-3 business days

Express Shipping

1-2 business days

Note: Delivery times may vary due to unforeseen circumstances like weather, carrier delays, or high order volumes.

International Shipping

We ship internationally to selected countries. Estimated delivery time varies between 7-21 business days, depending on location and customs clearance.

Customs duties and taxes (if applicable) are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your package on our website or through the carrier’s website.

Shipping Restrictions

Some items (e.g., hazardous materials, perishable goods) may have specific shipping restrictions due to regulations.

International shipments may be subject to delays due to customs inspections.

Multiple Shipments

If your order contains multiple items, they may be shipped separately due to availability or warehouse locations.

You will receive separate tracking numbers for each shipment.

Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact our support team at +91 9929137342 or sistinevolcano1@gmail.com.

If a package is lost in transit, we will investigate with the shipping carrier and provide a resolution (replacement or refund).

Damaged or Missing Items

If your package arrives damaged or with missing items, please report it within 48 hours of delivery.

Provide clear photos of the package and damaged/missing items for a faster resolution.

Holiday Shipping & Peak Season Delays

Due to high order volumes during holidays and peak seasons (e.g., Black Friday, Christmas), shipping times may be longer than usual.

We recommend placing orders early to avoid delays.

Changes to Shipping Address

Shipping addresses can only be modified within 12 hours of placing an order.

After shipment, address changes are not possible.

Returns Due to Incorrect Address

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

Refunds will be issued minus the original shipping charges.